ABOUT ME

Hi! I'm Carolyn Yang, an aspiring IT professional with experience in the unified communications field. Strong communication is one of my key strengths, and I’m passionate about pursuing a client-facing career, whether in sales, consulting, or another field.Originally from Reston, VA, I’m a rising senior at Florida State University pursuing a Bachelor of Science in Information Technology & Economics. I expect to graduate in May 2026 and am actively seeking a full-time post-graduate role.Previously, I interned at Point Rock Solutions, a government contracting company serving the Department of Defense in the DC area. There, I worked within a team to support clients and expanded my knowledge of unified communications and business development.In addition, I worked as a freelance UX Designer for Arcvale, where I strengthened my skills in tools such as Figma and Adobe XD, while deepening my understanding of design thinking and the general UX process.Currently, I work as a VoIP Technical Specialist at FSU IT Services, where I have continued to build expertise in unified communications. Here, I have gained relevant hands-on experience through leading Zoom support sessions, assisting with back-end implementation, and creating user documentation.

SKILLS

I have hands-on experience supporting large-scale unified communications initiatives, including managing the migration of over 10,000 users to a Zoom-based VoIP platform at Florida State University. In this role, I collaborate closely with network engineers, technical specialists, and project managers to ensure seamless implementation and minimal disruption. I’ve also led weekly Zoom support sessions, providing live assistance to users and creating detailed documentation to improve onboarding and long-term usability.In addition to my technical knowledge of VoIP systems, Zoom, and Microsoft Excel, I bring strong customer service and communication skills, developed through direct interaction with clients, faculty, and staff to resolve issues, deliver updates, and gather feedback. My previous role as a Telecommunications Intern at Point Rock Solutions allowed me to further strengthen my customer-facing experience, supporting government contracts and maintaining high levels of client satisfaction.I’m also proficient in tools like Google Workspace, Microsoft Office Suite, Jira, Trello, and Figma, and I have a working knowledge of HTML, CSS, SQL, Java, JavaScript, and MySQL, which helps me understand the backend of the systems I support. My approach is always user-centered, whether I’m troubleshooting tech issues, building guides, or designing workflows, my goal is to enhance the user experience through clear communication and reliable service delivery.

EXPERIENCE

VoIP Technical Specialist @ FSU IT Services | Tallahassee, FL
• Supporting the ongoing migration of 10,000 users to a unified communications platform, scheduled for completion by December 2025, in coordination with network engineers, technical specialists and project managers
• Overseeing the implementation and management of a $10M enterprise Zoom contract, integrating 10,000 phone lines across main and satellite campuses
• Collaborating with technical writers to develop comprehensive Zoom user manuals and support documentation
• Hosting weekly Zoom support sessions open to hundreds of users and provided personalized, hands-on help to attendees and ensured support was consistently available
• Utilizing Microsoft Excel to consolidate and maintain unified records of user and system information for streamlined access and reporting
• Completed 20 Zoom learning plans (59 total courses)

January 2025 - Present

Freelance UX Designer @ Arcvale | Tallahassee, FL
• Worked on a project called Draw Drills, a web app that aims to help artists better their artistic skills through timed practices and repetition
• Collaborated with other designers and operated within a larger team of programmers and project managers
• Conducted user research, user analysis and user testing in order to create user-centered and accessible designs

December 2023 - Present

Unified Communications Intern @ Point Rock Solutions | Lansdowne, VA
• Fulfilled current contracts and participated in weekly business development meetings to identify new contract opportunities
• Conducted the annual ISO 9001:2018 audit to ensure compliance with quality management standards
• Maintained ongoing communication with customers to ensure high levels of customer satisfaction

May 2023 - July 2023

EDUCATION

Florida State University | Tallahassee, FL
• Bachelor of Science in Information Technology & Economics
• GPA: 3.9
• President's List (Spring 2023, Fall 2023, Spring 2024, Fall 2024)
• Dean's List (Fall 2022, Spring 2025)

Expected May 2026

Waseda University | Tokyo, JP
• Spring 2024 Global Exchange with Florida State University
• GPA: 4.0

March 2024 - August 2024

PROJECTS

FSU IT Services Zoom Migration
Research

Literacy Volunteers of Leon County Website Redesign

Lululemon Newsletter & Website Project

FSU ITS ZOOM MIGRATION RESEARCH

During my internship with FSU IT Services as a VoIP Technical Specialist, I was tasked to research other universities who are currently migrating to zoom, or have migrated zoom. I was assigned two universities, Snead State Community College and Florida Southwestern State College. However, I was able to pick an additional university of my choice, which ended up being the University of Virginia. I picked this university partially because Virginia is my home state, but mostly because the University of Virginia had a very detailed migration plan that was available to the public, unlike the other two universities.

Click the button below to view my research on Google Drive!

LITERACY OF LEON COUNTY WEBSITE REDESIGN

As part of my LIS3793 Information Architecture class, I was tasked to find a local Tallahassee business or organization with a website that needed updating. After researching numerous businesses and organizations, I decided to choose the Literacy Volunteers of Leon County website to redesign throughout the semester. I chose this organization partially due to their website having a lot of room for improvement, but also due to finding their mission admirable.

Click the button below to view the original website!

This website redesign process contained numerous steps, such as a preliminary analysis of the website, the creation of a persona, the creation of a sitemap, and lastly, the creation of a prototype.

Click the button below to view my prototype on Google Drive!

The preliminary analysis of the website helped to guide the redesign by identifying pain points and doing a competitor comparison.

Click the button below to view my preliminary analysis on Google Drive!

User Persona: Potential Volunteer

Sitemap

As part of my COM4470 Desktop Multimedia class, I was tasked with creating a sample newsletter and website for an existing brand. After exploring several options, I decided to focus on Lululemon. I was drawn to their strong brand identity and clean, modern style guide, which offered a great foundation for building out creative assets. Throughout the project, I aimed to reflect the brand’s focus on wellness, community, and aesthetic consistency while applying multimedia design principles. This allowed me to experiment with layout design, typography, and visual storytelling in a way that felt both engaging and true to the Lululemon brand.

Click the button below to view my newsletter!

For this project, I was required to use Wix to create my website. Since the free version of Wix comes with certain limitations, elements such as aspect ratio, layout alignment, and image proportions may appear slightly distorted depending on your screen resolution and aspect ratio. I designed the site with a 1920 x 1080 resolution (16:9 aspect ratio) in mind, as it’s the most commonly used screen specification today. While I accounted for these constraints during the design process, users with different screen sizes or aspect ratios may notice a slightly shrunken, enlarged, stretched, or compressed appearance.

Click the button below to view my website!

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CONTACT

linkedin.com/in/carolynjyang

Phone: +1 (703) 989-8733